Customer Service and Logistics

Our fulfillment management department includes customer service and logistics. Our goals are simple:

• Order Accuracy
• On Time Delivery
• Customer Responsiveness
• Continuous Improvement

Continuous Improvement

We regularly seek out opportunities to improve the order fulfillment process. Periodic customer surveys provide valuable feedback that helps us focus our efforts. One practice that has resulted from our customer feedback efforts is Advanced Shipping Notice (ASN). Via fax, ASN forms are being provided announcing actual order shipment.

Lead Time Policy

Stock items include all Resale matches - advertising & nonadvertising. Orders including only stock items will be delivered on or after 14 days.

Private Label or Custom Matches will be delivered within 21 days. Please allow 21 days from order date when issuing a purchase order.

Placing an Order

Fax: Please fax your purchase order form or use our order form (PDF, 112KB). Our fax number is: (603) 532-6001.

Phone: We enjoy the opportunity to accept your telephone order (800) 366-2824.

Email: We will accept emailed purchase orders and will reply with order confirmation. For convenience please download our order form (PDF, 112KB) and use it as a reference for your e-mail order.

EDI: Please contact customer service to initiate EDI trading. Our e-mail address is: edi@ddbean.com.